Ticket Buying Policy for 3e Encore

All ticket sales are final. No refunds. Tickets are valid only for the events and seats for which they are issued. All guests, including children, must have a ticket for admission. Management reserves the right to refuse admission.

Prices, event dates, times, performers and performances are subject to change. Such changes do not dictate a refund or exchange unless authorized by the producer, promoter or 3e Encore.

In the interest of guests and artists, latecomers may experience delayed access to the theater or provided alternate seating at the discretion of management. There is no compensation if a guest misses a performance or cannot attend a future performance.

Special promotions and ticket offers are valid on new purchases only. They are not valid on previously purchases and there are no price adjustments after a sale.

The safety of our guests is our top priority. However, performances are rarely cancelled due to weather. If you are concerned about attending a performance due to inclement weather, please call the 3e Encore Guest Services at 605-367-6000. 

Select tickets for performances may be exchangeable for a fee. If the new ticket is more expensive than the original, the guest is responsible for the difference. Exchanges are not available for discounted/promotional tickets, group tickets or tickets purchased during a presale. No exchanges are allowed on complimentary tickets. 

Management is not responsible for lost, stolen or fraudulent tickets. The venue reserves the right to determine appropriate ticket delivery methods as needed.

The 3e Encore Guest Services and website are the only authorized distributors of tickets for Washington Pavilion, South Dakota Military Heritage Alliance and Orpheum Theater Center performances. While tickets purchased through secondary marketplaces and ticket resellers may be valid tickets, 3e Encore cannot guarantee their authenticity or admission. If tickets are found to be fraudulent, patrons risk being denied admission, refunds and/or exchanges. Please use discretion if you decide to purchase tickets through a ticket reseller.

Tickets purchased online outside of the region (SD, MN, IA,NE) may be subject to cancellation. If you are outside of the region and wish to purchase tickets, please call the 3e Encore Guest Services at 605-367-6000.